Sitel is a global Business Process Outsourcing (BPO) leader that provides world-class solutions from on-shore, nearshore and offshore locations across more than 145 facilities throughout North America, South America, EMEA and Asia Pacific.

We provide local and multi-national customer interaction solutions to a world-class list of over 440 clients. Our award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment.

The world largest customer care provider with 65,000 associates across 28 countries & $1.8 billion in revenue; our mission is to deliver customer care BPO industry highest-quality services.

Due to rapid business growth, we are looking for the following motivated professionals to join our Singapore office.

Cantonese Speaking Customer & Technical Support (5 positions)

Synopsis of Role
You will be part of a dynamic Technical Support team providing support across the Asia Pacific Region. You will engage in an inbound & outbound calling environment via phone & email. You will diagnose & provide the best solution to both technical & customer-care related enquiries.

Education & Experience

• Min. ITE/Diploma in IT or equivalent
• Min. 3 months experience Customer Service\Technical Support\Contact Centre

Skills Requirement

• PC literate
• Good spoken English, Mandarin & Cantonese (to support Mandarin & Cantonese speaking customers)
• Good verbal & written communication skills
• Customer Service & Customer Care oriented
• Good customer-handling skill
• Good problem-solving skill
• Keen interest in IT gadgetry particularly PDA-phone & Smart-phone devices or mobile-phone technology
• Familiar/hands-on experience in various Windows platform

Remuneration & Benefits

• Attractive salary package
• Intensive Product, Customer Service & Troublehooting training will be provided
• Progressive training, development & career opportunities

Working Place/Working Hours

• Tampines Central
• 5-days week
• Flexible to work Public Holidays and/or weekends when required

Interested candidates, please email/fax your full resume & expected salary to hr@sitel.com.sg or +65-6781-5333.

This is an entry-level position
Positions are opened to Singaporean & Foreigners